Course selection
Gender-inclusive language principles for customer-facing services
Audience: Professional staff
Date: Wednesday 17 March 2027
Times: 10.00 to 12.00
Programme: Dignity and Inclusion Portfolio
Key details: Microsoft Teams. You will be emailed a calendar invite in advance for you to join on the day.
Course information
The workshop is designed to develop customer-services colleagues in how to better understand the principles of gender-inclusive language and how they can integrate gender-inclusive language into their regular customer-service practice.
This instructor-led workshop includes reviewing the , discussion of the principles in the context of customer-services case studies, guidance on how to manage situations that go awry, and references to further self-development.
Aims and objectives
- Have a better understanding of gender-inclusive language principles
- How to utilise gender-inclusive language
- How to integrate gender-inclusive language into regular practice
- What to do when things go wrong
- Where to find further resources
Tutors
Mx Avery Hawkins
Venue
OBS: 108 - Lumsden Seminar Room 1