Course selection
Customer Service Excellence
Audience: Professional staff
Date: Wednesday 28 October 2026
Times: 10.00 to 12.00
Key details: Microsoft Teams. You will be emailed a calendar invite in advance for you to join on the day.
Course information
If your role involves interacting with customers, whether they are external, internal or both, then this workshop is designed聽 for you. This course will focus on a key aspect of the work you do and will give you opportunities to discuss and learn from your own experience, and that of others.
Aims and objectives
- reflect on the different types of customers and their needs
- understand what is meant by excellence in terms of customer service
- appreciate the importance of first impressions
Tutors
Mx Avery Hawkins