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Changing website content

• One-off or quick changes

  If you are aware that information on a page is out of date or factually incorrect, contact the web editor in your team or department to request a change. Web editors will make the changes as soon as they reasonably can.  

  If the web editor in your team cannot access the webpage that needs to be changed, they will send a request to itservicedesk@st-andrews.ac.uk.

• Urgent content amendments

  There may be times that there is an urgent need to add or update content on the website. In these circumstances, the Digital Communications team will waive the usual process for creating content.  

  Urgent amendments are those which: 

  • a School or unit web editor cannot complete 
  • cannot wait for the regular content updates at the end of each month 
  • protect the reputation of the University 
  • ensure web content is in line with consumer protection legislation (CPL)

  If an amendment is required immediately, this must be communicated to the Digital Communications team by a director, head of department, or head of School.

  1. Contact a web editor (see ) to explain the scope of the new content or the content update and the reason for its urgency.
  2. The Digital Communications team decides according to the following criteria: 
     • Is there an immediate user need for this content? 
     • Are there consequences of not adding this page immediately?
     • Is this the location the user would expect to find the content within, or does this content already exist elsewhere on the website?
     • Does this content fit with the wider business objectives? 
  3. Email itservicedesk@st-andrews.ac.uk to send through any required copy, images or media library files.
  4. The Digital Communications team will then immediately create a page or edit an existing one with the provided content. In this instance, Digital Communications will make the change instead of the content coordinator who would usually update that section of the website.
  5. The Digital Communications team will QA (quality assure) the content before immediately publishing the required page or pages.
  6. The Digital Communications team will communicate that the new content is published to the director or head of department as soon as it is live, also copying in the relevant content coordinators and other members of staff who need to be informed.